Job Description
Join our dynamic team as a Customer Service Specialist in Raleigh, NC! We're seeking passionate individuals to deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment. Apply today and start your career journey with a company that values local talent and professional growth.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing, technical, and service issues within SLA timeframes
- Document interactions accurately in CRM system and update customer profiles
- Collaborate with sales and technical teams to resolve complex issues
- Identify upsell opportunities and contribute to revenue growth
- Participate in weekly team meetings and training sessions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in high-volume environment
- Proficient with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional communication skills and emotional intelligence
- Ability to multitask in fast-paced setting with minimal supervision
- Positive attitude and commitment to continuous improvement