Job Description
Join Texas Careers Inc. and launch your career in customer service! We're actively seeking enthusiastic professionals for our Dallas headquarters. No experience? No problem! We offer comprehensive training and immediate start dates. Walk-in interviews are held Monday-Friday from 9 AM to 4 PM at our downtown location. Enjoy competitive pay, benefits package, and opportunities for advancement in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Document interactions in CRM systems with precision
- Collaborate with team members to improve service processes
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal/written communication skills
- Proficient with basic computer applications
- Ability to work flexible shifts including weekends
- Previous customer service experience a plus
- Positive attitude and problem-solving mindset
- Must be authorized to work in the US