Job Description
Join Our Dynamic Team in San Antonio - Start Immediately!
Nexus Solutions Group is urgently hiring motivated Customer Service Specialists to join our growing team. If you're a people person with exceptional communication skills and a drive for excellence, this is your opportunity to launch your career in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and a supportive workplace culture that values your growth.
Why Apply Today?
- Immediate start date - no waiting!
- Comprehensive training provided
- Health, dental, and vision insurance
- 401(k) with company match
- Opportunities for advancement
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet or exceed performance metrics including CSAT and resolution rates
- Identify upsell opportunities based on customer needs
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal and written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail
- Flexible schedule availability including weekends
- Positive attitude with customer-first mentality