Job Description
Join LocalHire Solutions and become a vital part of our dynamic customer service team in sunny Miami! We're seeking passionate individuals to deliver exceptional support to our growing client base. Enjoy a collaborative work environment with competitive benefits and opportunities for career advancement. Apply today and start your journey with a company that values local talent and professional growth.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and efficiency
- Maintain detailed records of interactions in CRM systems
- Collaborate with cross-functional teams to address complex issues
- Identify and escalate priority concerns to senior management
- Contribute to process improvement initiatives
- Support training of new team members
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Strong problem-solving and communication skills
- Ability to multitask in a fast-paced environment
- Spanish fluency highly valued for Miami market
- Positive attitude with customer-centric focus