Job Description
Launch your career with Houston Community Services! We're seeking motivated individuals with no prior experience for our Entry-Level Customer Service Specialist role. Enjoy comprehensive paid training, flexible scheduling, and a supportive team environment. Perfect for recent graduates or career changers looking to build professional skills while serving our vibrant Houston community.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process transactions and resolve billing discrepancies using our CRM system
- Document customer interactions accurately in our database
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities to improve customer experience workflows
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and commitment to exceptional service
- Ability to work in a fast-paced team environment
- Reliable transportation to our downtown Houston location
- Must pass background check and drug screening