Job Description
Join our dynamic team as a Customer Service Specialist in Portland! We're seeking passionate individuals to deliver exceptional experiences to local clients. Enjoy competitive benefits, flexible scheduling, and opportunities for growth within our thriving Oregon community.
Our company is committed to supporting Portland residents with meaningful employment. As a key member of our customer support team, you'll directly impact our mission to enhance local business relationships while advancing your career in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve service issues efficiently while maintaining high customer satisfaction metrics
- Collaborate with cross-functional teams to improve service processes
- Document interactions accurately in our CRM system
- Identify upsell opportunities to enhance client relationships
- Participate in ongoing training to develop product knowledge
- Support community outreach initiatives for local businesses
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1-2 years customer service experience in a local business setting
- Strong communication skills with ability to adapt to diverse clientele
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible hours including weekends
- Valid Oregon driver's license for occasional off-site meetings
- Passion for supporting Portland's local economy