Job Description
Join our dynamic team in San Antonio! We're urgently seeking passionate Customer Service Representatives to deliver exceptional client experiences. Enjoy competitive benefits, flexible scheduling, and a collaborative work environment. Immediate openings available – apply now to start your career growth journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM systems
- Document interactions and maintain accurate records
- Collaborate with team to improve service quality
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours (including weekends)
- Spanish bilingual a major plus
- Positive attitude and team-oriented mindset