Job Description
Join our dynamic team immediately at Nashville Solutions Group! We're seeking a passionate Customer Service Specialist to deliver exceptional experiences to our growing client base. This is your chance to launch or advance your career in a fast-paced environment with competitive compensation and growth opportunities.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using CRM tools and escalate when necessary
- Document all interactions meticulously in Salesforce and maintain accurate records
- Collaborate with sales and support teams to ensure seamless customer journeys
- Meet/exceed KPIs for resolution time, satisfaction scores, and first-contact resolution
- Identify process improvement opportunities and contribute to team training
Qualifications
- 2+ years customer service experience in high-volume environments
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional communication skills with neutral accent and clear articulation
- Ability to multitask effectively while maintaining composure under pressure
- High school diploma required; associate's degree preferred
- Strong problem-solving abilities with data-driven mindset