Job Description
Immediate Opening for Customer Service Specialist in Richmond, VA!
Join our dynamic team at Virginia Tech Solutions and start your career today! We're seeking passionate individuals to deliver exceptional customer experiences while growing professionally in a supportive environment. This is your opportunity to make an immediate impact in a thriving Virginia-based company.
What We Offer:
- Competitive salary with performance bonuses
- Comprehensive benefits package (Day 1!)
- Immediate start date - no waiting period
- Clear career advancement path
- Modern downtown Richmond office
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for satisfaction and resolution times
- Identify process improvement opportunities
- Train on new products/services monthly
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (new grads welcome!)
- Excellent communication and problem-solving skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude with strong work ethic
- Virginia residency required (local hiring focus)