Job Description
Join our dynamic team at Metro Solutions Group and launch your career in customer service excellence! We're seeking enthusiastic entry-level professionals to deliver outstanding support to our clients in Oklahoma City. With competitive pay, comprehensive training, and immediate opportunities for growth, this is your chance to build a rewarding career. No experience required – just bring your positive attitude and willingness to learn. Walk-in interviews available daily!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve routine issues and escalate complex matters to senior team members
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet daily performance metrics for response times and customer satisfaction
- Participate in ongoing training programs to enhance product knowledge
- Contribute ideas for improving customer experience workflows
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and typing skills (30+ WPM)
- Strong verbal communication abilities in English
- Ability to thrive in a fast-paced, team-oriented environment
- Customer service mindset with patience and problem-solving aptitude
- Reliable transportation to our downtown Oklahoma City office
- Flexible availability to work occasional evenings/weekends as needed
- Must be 18+ years old and authorized to work in the US