Job Description
Immediate Hiring in Philadelphia! CityHire Solutions is seeking dynamic Customer Service Specialists to join our growing team. We're conducting walk-in interviews Monday-Friday from 9 AM to 4 PM at our downtown Philadelphia location. No appointment needed! Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Perfect for career changers and experienced professionals alike. Start your journey with us today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer complaints and issues with empathy and efficiency
- Process orders, applications, and account modifications accurately
- Collaborate with cross-functional teams to deliver seamless service
- Maintain detailed customer interaction records in CRM systems
- Meet performance metrics for resolution times and satisfaction scores
- Continuously update product knowledge to provide accurate information
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced environments
- Positive attitude with problem-solving aptitude
- Reliable transportation to downtown Philadelphia office
- Flexible schedule availability including weekends