Job Description
Launch your career with Washington Business Solutions! We're seeking motivated Entry Level Customer Service Representatives to join our growing team in Washington, PA. This immediate-start opportunity offers comprehensive training and a clear path for growth in a supportive environment. Perfect for recent graduates or career changers looking to build professional skills while making a direct impact on customer satisfaction.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently while maintaining company service standards
- Document interactions accurately in CRM systems
- Collaborate with team members to address complex issues
- Process orders, returns, and account updates
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with typing skills (30+ WPM)
- Excellent verbal communication and active listening abilities
- Strong problem-solving and multitasking skills
- Positive attitude and willingness to learn
- Ability to work flexible shifts including evenings/weekends