Job Description
Join our dynamic team at CityCare Solutions and kickstart your career in customer service! We're hosting walk-in interviews daily for motivated individuals seeking full-time opportunities in Columbus. No appointment needed—simply bring your resume and enthusiasm. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is our priority. Apply today and become part of our mission to deliver exceptional service to the Ohio community!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update customer records accurately in CRM systems
- Collaborate with team to improve service processes
- Meet daily performance metrics for call handling and resolution
- Participate in ongoing training to enhance product knowledge
- Document interactions and escalate complex cases appropriately
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with CRM systems
- Positive attitude and team player mentality
- Reliable transportation to our Columbus office
- Flexible availability for weekday/evenend shifts