Job Description
Join our dynamic team as a Customer Success Manager and become the heart of our client relationships! We're seeking a passionate professional to drive retention and growth for our SaaS platform serving Ohio businesses. This hybrid role combines strategic account management with hands-on technical support, allowing you to make tangible impacts in Columbus's thriving tech scene. Enjoy competitive benefits, professional development opportunities, and a collaborative environment where your ideas are valued.
Responsibilities
- Develop and execute personalized success plans for 50+ enterprise clients
- Proactively identify growth opportunities within existing accounts
- Conduct quarterly business reviews with key stakeholders
- Coordinate cross-functional support for technical escalations
- Analyze usage data to optimize client adoption and satisfaction
- Lead implementation of new feature rollouts
- Maintain 95%+ client retention rate through strategic engagement
Qualifications
- Bachelor's degree in Business, Marketing, or related field
- 3+ years B2B SaaS customer success experience
- Proficiency in CRM tools (Salesforce preferred)
- Strong analytical skills with data-driven mindset
- Exceptional communication and presentation abilities
- Certification in customer success management (CSM) a plus
- Experience managing enterprise accounts ($50k+ ARR)
- Knowledge of Columbus business ecosystem preferred