Job Description
Are you a natural communicator looking to kickstart your career in the tech industry? TechSolutions NC is currently seeking driven Customer Support Representatives to join our expanding team in Charlotte. We are proud to offer a dynamic environment where no prior experience is required—just a great attitude and a willingness to learn.
In this role, you will be the face of our brand, assisting clients with inquiries, troubleshooting issues, and ensuring a seamless customer experience. We provide comprehensive training and career advancement opportunities for those ready to grow.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on performance.
- Full-Time Benefits: Medical, dental, and vision insurance starting day one.
- Growth Opportunities: Clear pathways to senior support and management roles.
- Modern Environment: State-of-the-art office in the heart of Uptown Charlotte.
Responsibilities
- Handle Inquiries: Professionally respond to customer emails, phone calls, and live chat messages regarding our products and services.
- Problem Resolution: Identify customer needs and troubleshoot issues to ensure high satisfaction rates.
- Product Knowledge: Learn and utilize our CRM software and internal knowledge bases to provide accurate information.
- Documentation: Accurately record customer interactions and feedback in our internal database.
- Team Collaboration: Work closely with the sales and technical teams to resolve complex escalations.
- Training: Complete our 4-week onboarding program to master our product suite.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred but not mandatory.
- Experience: No prior experience required. We value potential over past history.
- Communication: Excellent verbal and written communication skills with a friendly, professional tone.
- Computer Skills: Basic proficiency with computers and internet navigation.
- Reliability: Must be punctual and able to work a flexible schedule, including occasional evenings.
- Location: Must be willing to work on-site in Charlotte, NC.