Job Description
Are you looking for a job that offers Daily Pay and immediate start opportunities? Apex Workforce Solutions is currently hiring dynamic Customer Support Specialists in New York City. We pride ourselves on providing a supportive work environment where your hard work is recognized and rewarded immediately.
In this role, you will be the face of our brand, handling high-volume customer inquiries and ensuring our clients receive top-tier service. If you are looking for a stable position with flexible hours and the convenience of daily pay, this is the perfect opportunity for you.
Why Join Us?
- Weekly Pay Options: Get paid every week with the flexibility of daily pay access.
- Comprehensive Training: No experience required? We provide full training to get you up to speed.
- Growth Opportunities: Clear pathways for career advancement within the company.
Responsibilities
- Manage a high volume of incoming customer calls and emails regarding products and services.
- Resolve complex customer issues with patience and professionalism, aiming for a 100% satisfaction rate.
- Process daily pay requests and ensure all financial transactions are accurate and secure.
- Document customer interactions and feedback in the CRM system accurately.
- Cross-sell relevant products and services to meet team sales targets.
- Collaborate with the support team to improve service protocols and response times.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Ability to type 40+ WPM with high accuracy.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Must be reliable, punctual, and able to work in a fast-paced environment.