Job Description
We are looking for a motivated and detail-oriented Customer Support Specialist to join our growing team in New York City. At Apex Digital Services, we pride ourselves on delivering exceptional service to our clients. We are currently seeking enthusiastic individuals who are ready to launch their careers in customer relations, with no prior experience required—we provide comprehensive training.
In this role, you will serve as the bridge between our company and our valued customers, ensuring inquiries are resolved efficiently and professionally. You will work in a dynamic environment that values innovation, teamwork, and professional growth.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat.
- Diagnose and resolve customer technical issues with patience and expertise.
- Document all customer interactions and solutions in our CRM database accurately.
- Collaborate with the sales and technical teams to address complex customer needs.
- Participate in daily training workshops to enhance product knowledge and soft skills.
- Identify opportunities to upsell products based on customer feedback.
Qualifications
- High School Diploma or GED required.
- Basic computer proficiency and typing skills (40+ wpm).
- Strong verbal communication and active listening skills.
- Able to work full-time hours, including weekends or holidays as needed.
- A positive attitude and a genuine desire to help others succeed.
- Willingness to learn new software and systems quickly.