Job Description
We are currently seeking a dedicated and empathetic Customer Support Specialist to join our high-performing team in Seattle, WA.
As a night shift representative, you will be the first point of contact for our valued clients, providing technical assistance and resolving inquiries with precision and care. This is an excellent opportunity for those seeking night shift jobs near me with a stable, rewarding career path and competitive benefits.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid training and career advancement opportunities.
- Modern, remote-friendly work environment.
Are you ready to make a difference? Apply today!
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve technical issues and troubleshoot software problems efficiently and accurately.
- Document all customer interactions, resolutions, and feedback accurately in our CRM system.
- Collaborate closely with the day shift team to ensure seamless service continuity and issue resolution.
- Identify and escalate complex issues to senior management when necessary.
- Stay up-to-date with product updates to provide accurate information to customers.
Qualifications
- High school diploma or equivalent (Associate's degree in Business or Communications preferred).
- Previous customer service or technical support experience is a plus.
- Availability to work rotating night shifts (e.g., 10:00 PM - 7:00 AM).
- Strong written and verbal communication skills with a focus on empathy and patience.
- Proficiency with Microsoft Office Suite and CRM software (Salesforce experience a plus).
- Ability to work independently and manage time effectively in a fast-paced setting.