Job Description
We are currently seeking a motivated Customer Support Specialist to join our team in Raleigh, North Carolina. This is an excellent opportunity for individuals looking to start a career in customer service with no prior experience required. We pride ourselves on our inclusive environment and offer comprehensive training to help you succeed.
Why Apply?
- Competitive Pay: $17.00 - $22.00 per hour
- Full-time hours with comprehensive benefits package
- On-site training and mentorship programs
- Modern office facility in Raleigh, NC
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints professionally while maintaining a positive attitude.
- Accurately document all customer interactions and account details in our CRM database.
- Provide detailed product and service information to help customers make informed decisions.
- Collaborate with the internal team to escalate complex issues and improve service processes.
- Assist in the verification of customer information and process necessary documentation.
- Meet daily and weekly performance metrics regarding call volume and customer satisfaction.
Qualifications
- High school diploma or GED is required; equivalent work experience is considered.
- Basic computer proficiency and typing skills (30+ WPM).
- Strong verbal and written communication skills with a focus on clarity.
- Ability to work flexible shifts, including weekends and holidays.
- Problem-solving mindset with a focus on customer retention.
- Reliable transportation is preferred.