Job Description
Are you looking for a stable job with weekly pay in Columbus, OH?
We are currently seeking a dedicated Customer Service Associate to join our growing team at Apex Logistics Solutions. If you are a problem-solver who enjoys helping others and wants a career with a company that values your hard work, we want to hear from you.
At Apex, we pride ourselves on transparency and employee satisfaction. We offer a supportive work environment where your contributions are recognized immediately.
Responsibilities
- Handle Inbound Calls: Manage a high volume of incoming customer inquiries via phone and email with professionalism and patience.
- Resolve Issues: Investigate and resolve customer complaints or order discrepancies efficiently to ensure high satisfaction rates.
- Order Processing: Accurately process new orders, returns, and exchanges while maintaining detailed records in our database.
- Product Knowledge: Stay updated on our product inventory and service offerings to provide accurate information to clients.
- Team Collaboration: Work closely with the warehouse and shipping departments to ensure seamless logistics operations.
- Feedback Collection: Gather customer feedback and relay suggestions to management to help improve our services.
Qualifications
- Experience: Previous customer service experience is preferred but not required (we provide training).
- Communication: Excellent verbal and written communication skills in English.
- Computer Skills: Proficiency with Microsoft Office Suite and basic data entry skills.
- Availability: Ability to work flexible hours, including weekends and holidays as needed.
- Reliability: Must be punctual and able to pass a background check.