Job Description
Join LocalHire Charlotte and transform your workday into financial freedom! We're seeking motivated Customer Service Specialists to deliver exceptional client experiences with the unique benefit of daily pay. No more waiting for payday – receive your earnings every single day through our secure digital payment system.
As a cornerstone of our Charlotte team, you'll handle inbound inquiries, resolve customer issues, and maintain client relationships while enjoying flexible scheduling and local opportunities. Perfect for students, gig workers, or anyone seeking immediate income without weekly delays.
Why choose LocalHire Charlotte?
- Daily pay via instant digital transfer
- Local Charlotte opportunities with zero commute
- Flexible part-time hours (20-30 hrs/week)
- Comprehensive paid training
- Career advancement pathways
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service complaints within SLA
- Update customer records in CRM system with accurate details
- Collaborate with support teams to escalate complex issues
- Meet daily performance metrics (CSAT, resolution rate)
- Participate in weekly training sessions to enhance product knowledge
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce, Zendesk)
- Ability to multitask in fast-paced environment
- Reliable transportation to Charlotte office
- Basic math skills for billing inquiries
- Pass background check and drug screen