Job Description
Join FlexPay Solutions, a leader in workforce innovation, and transform your career with daily pay opportunities in Jacksonville! We're seeking motivated Customer Service Specialists to join our dynamic team and deliver exceptional client experiences. Enjoy the flexibility of part-time work with same-day pay through our digital payment system – no more waiting for weekly checks! Our Jacksonville office offers a modern, collaborative environment where your contributions are valued and rewarded immediately.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing and account issues through multiple communication channels
- Process transactions using our proprietary payment platform
- Maintain accurate client records in CRM systems
- Meet daily performance metrics for call quality and resolution rates
- Collaborate with team members to optimize service workflows
- Participate in ongoing training programs for product knowledge
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Proficient in basic computer applications
- Ability to work flexible hours including weekends
- Valid Florida driver's license and reliable transportation
- Pass background check and drug screening
- Must be authorized to work in the US