Job Description
Join ExpressPay Staffing Solutions and experience the freedom of daily pay! We're seeking motivated Customer Service Specialists in New York to deliver exceptional client experiences while getting paid every single day. No more waiting for bi-weekly paychecks—your hard work is rewarded immediately. This contract position offers flexible hours with competitive compensation and rapid onboarding. Perfect for students, gig workers, or anyone seeking immediate financial flexibility.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product/service concerns efficiently
- Document interactions accurately in CRM systems
- Meet daily performance metrics for response times and resolution rates
- Collaborate with support teams to escalate complex issues
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Proficiency with CRM software and Microsoft Office
- Flexible schedule availability including weekends
- Reliable internet connection for remote work