Job Description
Join a team that puts you first. Are you looking for a rewarding career in Raleigh, North Carolina with the added benefit of Daily Pay options?
Apex Horizon Solutions is currently seeking a dedicated Customer Support Specialist to join our dynamic team. We pride ourselves on providing top-tier service to our clients while offering employees the financial flexibility they deserve. If you are a problem-solver with a passion for helping others, we want to meet you.
Why Choose Us?
- Daily Pay Options: Get paid the day you work with our instant pay feature.
- Competitive Benefits: Health, dental, and vision insurance available after 30 days.
- Modern Environment: Work in a state-of-the-art facility with a supportive culture.
- Professional Growth: Clear pathways for advancement within the company.
Your Mission:
As a Customer Support Specialist, you will be the face of our company, ensuring our clients receive the highest level of service. You will manage inquiries, resolve issues efficiently, and contribute to a positive customer experience that drives retention and loyalty.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints, issues, and questions with empathy and efficiency.
- Process transactions and maintain accurate records of customer interactions.
- Collaborate with the sales and operations teams to improve service delivery.
- Identify opportunities for upselling and cross-selling products and services.
- Adhere to all company policies, procedures, and quality standards.
- Document all customer interactions in the CRM system.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or call center operations.
- Strong verbal and written communication skills.
- Proficiency with computer systems, Microsoft Office Suite, and CRM software.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Must be reliable and available to work flexible shifts, including weekends and holidays.
- Must pass a background check and drug screening.