Job Description
Join our dynamic team in Albuquerque and launch your career today! Nexus Solutions Group is seeking motivated Customer Service Specialists to provide exceptional support to our growing client base. This urgent opportunity offers immediate start dates, competitive compensation, and a supportive environment where your skills will make a real impact.
As a key member of our client success team, you'll handle inquiries, resolve issues, and build lasting relationships. We provide comprehensive training and career advancement paths for top performers. If you're ready to start working immediately in Albuquerque's thriving business district, apply now!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues using CRM systems and internal knowledge bases
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed monthly performance metrics for resolution time and customer satisfaction
- Contribute to process improvements and team training initiatives
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Proficient with CRM software (Salesforce experience preferred)
- Strong problem-solving abilities and conflict resolution skills
- Excellent written and verbal communication in English
- Ability to multitask and prioritize under pressure
- High school diploma or equivalent; associate's degree preferred
- Willingness to work flexible hours including weekends