Job Description
Are you looking to kickstart your career in a dynamic, fast-paced environment? Apex Growth Partners is currently seeking a motivated Entry Level Client Support Specialist to join our New York team. We are committed to professional development, offering a clear path for growth and leadership opportunities for high performers.
In this role, you will serve as the first point of contact for our valued clients, ensuring they receive the highest level of service. You will work alongside a team of industry experts who are dedicated to your success. If you have excellent communication skills and a passion for problem-solving, we want to meet you.
Why Join Apex Growth Partners?
- Competitive starting salary and performance bonuses.
- Comprehensive training program designed to build your confidence and skills.
- Health, dental, and vision insurance for full-time employees.
- Modern office environment in the heart of Manhattan.
Responsibilities
- Manage inbound and outbound client inquiries via phone, email, and live chat in a professional and timely manner.
- Diagnose and resolve customer issues regarding products and services with patience and empathy.
- Document all customer interactions and feedback accurately in the CRM system.
- Collaborate with the sales and technical teams to ensure seamless client onboarding processes.
- Identify opportunities to upsell products and services to existing clients based on their needs.
- Participate in weekly training sessions to stay updated on product knowledge and industry trends.
Qualifications
- High school diploma or equivalent; bachelor's degree is a plus.
- Strong verbal and written communication skills with a focus on customer service.
- Ability to work independently as well as part of a collaborative team.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Willingness to learn new software systems and adapt to changing procedures.
- Positive attitude and a professional demeanor under pressure.