Job Description
Join Metro Retail Solutions as an Entry-Level Customer Service Associate and launch your career in one of America's most dynamic cities! We're seeking passionate individuals to deliver exceptional service to our diverse clientele. Enjoy competitive compensation, comprehensive benefits, and walk-in interview opportunities at our Philadelphia headquarters. Perfect for recent graduates and career changers looking to grow with a forward-thinking company.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions accurately using our CRM and POS systems
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Collaborate with team members to achieve daily sales and service targets
- Assist with inventory management and store merchandising tasks
- Participate in ongoing product knowledge training sessions
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 0-2 years of customer service or retail experience
- Strong communication and interpersonal skills
- Basic proficiency with Microsoft Office Suite
- Ability to stand for extended periods and lift up to 25 lbs
- Availability to work flexible shifts including weekends
- Positive attitude and willingness to learn new technologies