Job Description
Launch your career in Boston with an exciting entry-level opportunity! Boston Community Solutions is seeking enthusiastic Customer Service Associates to join our dynamic team. No prior experience required—just a passion for helping others and a drive to grow professionally.
Why Join Us?
- Comprehensive training program with mentorship
- Health benefits, 401(k) matching, and paid time off
- Clear career advancement paths
- Collaborative, inclusive work environment
Be part of a company that invests in your future while serving the Boston community.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently using CRM systems
- Process transactions and maintain accurate records
- Collaborate with team members to improve service quality
- Meet performance metrics including response times and satisfaction scores
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal and written communication skills
- Ability to work in a fast-paced environment
- Basic computer proficiency with Microsoft Office Suite
- Customer service mindset with empathy and patience
- Authorization to work in the United States
- Willingness to work flexible hours including weekends