Job Description
Join Albuquerque Business Solutions as an Entry-Level Customer Service Associate and kickstart your career in the heart of New Mexico's vibrant economy! We're seeking motivated individuals to deliver exceptional service while growing professionally with our dynamic team. Enjoy competitive pay, comprehensive benefits, and a supportive environment designed for newcomers to the workforce.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Document interactions in CRM systems accurately
- Collaborate with cross-functional teams to resolve complex cases
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency in Microsoft Office Suite
- Ability to work flexible hours including weekends
- Valid New Mexico driver's license if field visits required