Job Description
We are seeking driven individuals to join our team as Entry-Level Customer Service Associates. This is an excellent opportunity for those looking to start a career in the corporate world with no prior experience required. We offer comprehensive training and a supportive environment where your growth is our priority.
As part of our team in Oklahoma City, you will play a crucial role in ensuring our clients receive top-tier support. We pride ourselves on our high-conversion culture and are looking for self-starters who are eager to learn and excel.
Why Join Us?
- Competitive hourly pay starting at $16.00
- Full medical, dental, and vision benefits
- Paid training and mentorship programs
- Clear path for career advancement
Responsibilities
- Manage high-volume customer inquiries via phone and email in a professional and timely manner.
- Resolve customer complaints and issues while maintaining a positive and empathetic attitude.
- Process orders, returns, and exchanges accurately using our CRM software.
- Document all customer interactions and transactions in our database systems.
- Collaborate with team members to improve service delivery and operational efficiency.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or GED is required.
- No prior professional experience is necessary; we train our own.
- Basic computer literacy and familiarity with navigating web browsers.
- Strong verbal communication skills and the ability to listen actively.
- Must be reliable, punctual, and able to work a flexible schedule, including weekends.
- Ability to remain calm and professional under pressure.