Job Description
Are you looking to kickstart your career in the vibrant city of Raleigh, North Carolina? Apex Solutions Inc. is currently seeking enthusiastic and dedicated individuals to join our growing team as Entry Level Customer Service Associates.
We believe in promoting from within and providing comprehensive training for those with no prior experience. This is a fantastic opportunity to develop essential professional skills while working in a supportive and dynamic environment.
Why Choose Apex Solutions?
- Competitive hourly pay ($18.00 - $24.00).
- Full-time schedule with benefits.
- Modern office amenities and team events.
- Clear career progression path.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Accurately document customer interactions and feedback in the CRM system.
- Collaborate with team members to identify trends and improve service protocols.
- Assist in onboarding new team members and training junior staff when necessary.
- Meet daily and weekly performance targets regarding call handling and resolution times.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and ability to navigate multiple software applications.
- A positive attitude and willingness to learn new technologies and processes.
- Ability to work in a fast-paced, high-volume environment.
- Reliable internet connection and a quiet workspace for remote candidates.