Job Description
Join CityLife Solutions as an Entry-Level Customer Service Associate and launch your career in Philadelphia! We're seeking motivated individuals with no prior experience to provide exceptional support to our diverse clientele. Enjoy comprehensive training, a supportive team environment, and opportunities for growth. Our Philadelphia headquarters offers a modern workspace with easy public transit access. No experience required – we provide all training!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and professionalism
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product and service training
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – entry-level welcome!
- High school diploma or equivalent
- Strong communication and active listening skills
- Basic computer proficiency (typing, internet navigation)
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to our Philadelphia office
- Flexible availability including weekdays and weekends