Job Description
Are you looking for a rewarding career in El Paso with no prior experience required? El Paso Tech Solutions is currently seeking enthusiastic, driven individuals to join our team as Entry Level Customer Service Associates. We offer comprehensive training, a supportive environment, and clear paths for career advancement.
In this role, you will be the face of our company, helping clients resolve technical issues and ensuring they have a seamless experience with our products. We believe in hiring talent and teaching the skills you need to succeed.
Responsibilities
- Customer Support: Handle inbound and outbound calls and emails to resolve customer inquiries and technical issues.
- Problem Solving: Analyze customer feedback and troubleshoot problems to ensure high satisfaction rates.
- Documentation: Accurately record customer interactions and resolutions in our CRM system.
- Team Collaboration: Work closely with team leads and other departments to improve processes.
- Training: Participate in ongoing training programs to enhance product knowledge and soft skills.
Qualifications
- Education: High school diploma or GED required.
- Experience: No prior experience necessary; we train all new hires.
- Skills: Strong verbal communication skills and a professional phone manner.
- Computer: Basic computer proficiency and typing speed.
- Availability: Ability to work full-time, including weekends and holidays as needed.