Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career in the heart of San Jose's tech hub! No prior experience required – we provide comprehensive training to help you succeed. Enjoy a supportive work environment with growth opportunities, competitive pay, and immediate start dates. Perfect for recent graduates or career changers looking to enter the thriving Bay Area job market.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document interactions accurately in our customer database
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students welcome)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Positive attitude and willingness to learn
- Ability to work flexible shifts including weekends
- No prior customer service experience required