Job Description
Launch your career in Baltimore with our dynamic entry-level customer service program! Urban Solutions Group is seeking motivated individuals to join our growing team in downtown Baltimore. We offer competitive pay, comprehensive training, and immediate opportunities for growth. Perfect for recent graduates or career changers with no prior experience required. Walk-in interviews are held daily – no appointment needed!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions in CRM system accurately
- Collaborate with team members to resolve complex issues
- Meet daily performance and quality metrics
- Participate in ongoing skills development training
Qualifications
- High school diploma or equivalent (degree preferred)
- Excellent verbal and written communication skills
- Basic computer proficiency with MS Office Suite
- Strong problem-solving abilities
- Positive attitude and customer-focused mindset
- Ability to work flexible hours including weekends
- Valid Maryland ID required for onboarding