Job Description
Are you a night owl ready to take your career to the next level?
Apex Support Solutions is actively hiring for Night Shift Customer Service Representatives in Charlotte, NC. We are looking for motivated individuals who want to join a fast-paced environment with immediate start opportunities.
Our team enjoys competitive pay, comprehensive benefits, and a supportive culture that values hard work.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone and email.
- Resolve complex issues and provide accurate information to clients with a focus on satisfaction.
- Maintain precise records in our CRM database and update client profiles.
- Collaborate with the day shift team to ensure seamless workflow continuity.
- Adhere to all company policies, quality standards, and safety protocols.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in customer service or call center environments is preferred.
- Ability to work flexible night shifts (typically 10:00 PM - 6:00 AM).
- Strong verbal communication and active listening skills.
- Proficiency with Microsoft Office Suite and computer systems.