Job Description
Join our dynamic team at Urban Tech Solutions as an Entry Level Customer Service Associate! We're hosting walk-in interviews for motivated individuals ready to launch their careers in Chicago's thriving tech hub. No experience necessary – we provide comprehensive training and career growth opportunities. Immediate openings available with competitive pay and benefits!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and escalate complex cases to senior staff
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new software
- Problem-solving abilities and attention to detail
- Positive attitude and teamwork-oriented mindset
- Reliability and punctuality for consistent scheduling
- Legal authorization to work in the United States