Job Description
We are seeking a dedicated Night Shift Customer Support Specialist to join our dynamic team in San Diego. If you thrive in a fast-paced environment and want to make an immediate impact, this is the perfect opportunity for you. We offer competitive pay, comprehensive benefits, and a supportive culture that values work-life balance.
Why Join Us?
- Start Immediately with paid training.
- Night shift differential included.
- Modern, state-of-the-art facility in Downtown San Diego.
- Career growth opportunities within a stable organization.
Don't miss this chance to advance your career in a role that fits your schedule. Apply today!
Responsibilities
- Provide high-quality technical support and troubleshooting assistance to customers via phone, email, and live chat during night hours.
- Monitor system alerts and ensure all critical infrastructure remains operational 24/7.
- Resolve complex customer inquiries efficiently while maintaining a professional and empathetic tone.
- Document all interactions and resolutions accurately in the CRM system.
- Collaborate with day-shift teams to hand over unresolved tickets and ensure continuity of service.
- Identify process improvements to enhance the night shift workflow.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Previous experience in customer support or technical help desk roles is highly desirable.
- Must be available to work rotating night shifts, including weekends and holidays.
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills in English.
- Basic knowledge of computer hardware, software, and networking is a plus.