Job Description
Start your career journey with Urban Solutions Group! We're seeking enthusiastic individuals for entry-level customer service positions in Chicago. No experience required—comprehensive training provided to help you thrive in a dynamic team environment. Enjoy competitive pay, benefits, and clear growth pathways in our supportive workplace.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Assist clients with account information, order status, and basic troubleshooting
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Participate in ongoing training to enhance product knowledge
- Meet performance metrics for customer satisfaction and efficiency
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary—training provided
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Customer-focused mindset and problem-solving aptitude
- Ability to work flexible hours including evenings/weekends
- Positive attitude and willingness to learn