Job Description
Join our dynamic team at Innovate Solutions Group as a Part-Time Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support in our fast-paced Fort Worth headquarters. Enjoy flexible scheduling, competitive pay, and a vibrant workplace culture. Walk-in interviews are held daily – no appointment needed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product knowledge
- Update CRM systems with accurate customer interaction records
- Collaborate with cross-functional teams to improve service quality
- Process orders, returns, and exchanges efficiently
- Identify upsell opportunities and promote new services
- Maintain detailed documentation of customer interactions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving and communication skills
- Ability to work flexible shifts including weekends
- Positive attitude and patience in high-pressure situations
- Basic technical troubleshooting knowledge