Job Description
Start your career with Heartland Innovations Group! We're hiring motivated Entry-Level Customer Service Associates in Columbus, OH. No experience needed – we provide comprehensive training. Enjoy competitive pay, benefits, and growth opportunities. Join our dynamic team and make an impact in the heart of Ohio!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve issues using CRM systems and company protocols
- Document interactions accurately in customer databases
- Collaborate with team members to ensure service excellence
- Meet performance metrics for response times and resolution rates
- Participate in ongoing training programs
- Support cross-functional projects as needed
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (MS Office, CRM tools)
- Positive attitude with customer-focused mindset
- Willingness to learn and adapt to new technologies
- Reliable transportation for walk-in interviews