Job Description
Join our dynamic team in San Francisco! UrbanStaff Solutions is seeking motivated individuals for immediate full-time customer service roles. We're conducting walk-in interviews for qualified candidates ready to start immediately. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in the heart of the Bay Area.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining high satisfaction
- Update and maintain customer records in CRM systems
- Collaborate with cross-functional teams to improve service processes
- Meet/exceed performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to thrive in fast-paced environment with minimal supervision