Job Description
Join our dynamic team at TechHub Solutions Inc. as an Entry-Level Customer Service Associate! We're seeking motivated individuals with no prior experience to provide exceptional support to our growing client base. Enjoy comprehensive training, career advancement opportunities, and a collaborative work environment in San Jose's thriving tech hub.
Why Join Us?
- Industry-leading onboarding program
- Health benefits and retirement plan
- Modern downtown office with flexible hours
- Performance-based bonuses
Responsibilities
- Respond to customer inquiries via phone, email, and chat support
- Resolve technical issues using ticketing systems
- Document interactions in CRM database
- Collaborate with technical teams for complex issues
- Maintain product knowledge through training modules
- Meet daily performance metrics (response time, resolution rate)
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Basic computer proficiency (Windows, Google Workspace)
- Problem-solving aptitude and patience
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable internet connection for remote work options