Job Description
Join CityConnect Services as an Entry-Level Customer Service Associate and kickstart your career in Baltimore's thriving business community! We're seeking motivated individuals with no prior experience to deliver exceptional service to our diverse clientele. Our comprehensive training program will equip you with essential skills in communication, problem-solving, and client relationship management. Enjoy a supportive team environment, competitive compensation, and opportunities for growth within our expanding organization. Perfect for recent graduates or career changers looking to build a solid foundation in customer service.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Assist clients with account management, billing questions, and service troubleshooting
- Document interactions accurately in our CRM system and maintain detailed case notes
- Collaborate with team members to resolve complex customer issues efficiently
- Participate in ongoing training sessions to enhance product knowledge and service skills
- Contribute to team performance metrics including response time and satisfaction scores
- Support marketing initiatives through community outreach and promotional events
Qualifications
- No prior experience required – we provide comprehensive paid training
- High school diploma or equivalent (current students welcome)
- Strong verbal communication and active listening abilities
- Proficient in basic computer applications and willingness to learn new software
- Positive attitude with a genuine desire to help others
- Ability to multitask in a fast-paced environment
- Reliable transportation to our downtown Baltimore location
- Must pass background check and drug screening