Job Description
Launch your career with Metro Solutions Group! We're seeking enthusiastic Entry Level Customer Service Representatives to join our dynamic team in Scranton, PA. This is your opportunity to gain valuable experience in a supportive environment with rapid growth potential. Enjoy competitive pay, comprehensive benefits, and mentorship from industry professionals.
Our walk-in interviews offer a streamlined hiring process – no pre-scheduling required! We believe in hiring potential over experience, making this perfect for recent graduates and career changers. Join us in delivering exceptional service while building a strong foundation for your professional journey.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer concerns efficiently using our CRM system and internal resources
- Document interactions accurately and maintain detailed case records
- Collaborate with support teams to address complex customer needs
- Participate in ongoing training to enhance product knowledge and service skills
- Meet performance metrics including response times and customer satisfaction scores
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to customer excellence
- No prior experience required – training provided