Job Description
Join our dynamic team at Innovate Solutions Group and kickstart your career in customer service! We're seeking motivated individuals for immediate full-time positions in Columbus, OH. No experience necessary – we provide comprehensive training to help you thrive. Enjoy competitive pay, flexible scheduling, and opportunities for rapid advancement. Be part of a supportive environment where your growth is our priority.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues and product concerns using our CRM system
- Document interactions accurately in customer service database
- Collaborate with team members to resolve complex customer escalations
- Meet daily performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
- Contribute to team goals through proactive customer engagement
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills with clear verbal articulation
- Basic computer proficiency and typing ability (30+ WPM)
- Ability to work in fast-paced environment with minimal supervision
- Positive attitude and patience when handling difficult situations
- Reliable transportation to our Columbus office
- Willingness to work flexible shifts including evenings/weekends
- No prior experience required – training provided