Job Description
Are you looking for a rewarding career in Richmond, Virginia? Apex Local Solutions is currently hiring dedicated Entry Level Customer Service Representatives to join our growing team. We value passion, reliability, and a strong desire to learn.
In this role, you will be the face of our company, interacting with local clients and helping resolve their inquiries. We offer comprehensive training and a clear path for advancement. This is an excellent opportunity to launch your professional career in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Process customer orders, returns, and exchanges accurately using our CRM software.
- Identify customer needs and recommend appropriate solutions to enhance satisfaction.
- Document all customer interactions and account information in the CRM system.
- Collaborate with the sales and management team to meet daily targets and objectives.
- Resolve complex issues by escalating to supervisors when necessary.
- Maintain a clean and organized workspace to ensure a professional environment.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus but not required.
- Strong verbal and written communication skills.
- Ability to multitask and thrive in a fast-paced environment.
- Proficiency with basic computer applications (Microsoft Office Suite).
- Must be willing to work flexible hours, including evenings and weekends.
- Valid driver's license and reliable transportation are preferred.