Job Description
Launch your career with CityCare Solutions, Long Beach's leading healthcare support provider! We're seeking passionate Entry Level Customer Service Representatives to join our dynamic team. No experience needed – we provide comprehensive training to help you thrive. Enjoy competitive pay, comprehensive benefits, and a clear growth path in a supportive environment.
Our Long Beach office offers modern amenities and a collaborative culture focused on employee development. You'll gain valuable healthcare industry experience while making a real difference in our community.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism
- Process patient registrations and insurance verifications accurately
- Resolve billing inquiries and coordinate with billing department
- Maintain detailed customer records in our HIPAA-compliant system
- Collaborate with healthcare providers to ensure seamless patient experiences
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- No prior experience required – we provide full training
- Excellent communication skills and empathetic approach
- Basic computer proficiency with willingness to learn new systems
- Ability to multitask in a fast-paced healthcare environment
- Strong attention to detail and accuracy in documentation
- Positive attitude and commitment to exceptional service