Job Description
Join Urban Solutions Inc. in Philadelphia and kickstart your career with our entry-level Customer Service Representative position! We're hosting walk-in interviews for motivated individuals eager to grow in a supportive environment. No prior experience required – we provide comprehensive training. Enjoy competitive pay, flexible scheduling, and opportunities for advancement. Located in the heart of downtown Philadelphia, our modern office offers a collaborative atmosphere where your contributions matter. Apply today and become part of our dynamic team!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing issues, product questions, and service complaints efficiently
- Document interactions accurately in our CRM system and maintain detailed records
- Collaborate with team members to improve customer satisfaction metrics
- Participate in ongoing training sessions to enhance product knowledge and service skills
- Identify upsell opportunities and cross-reference customer needs with company offerings
- Adhere to company policies and maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college graduates encouraged to apply)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a customer-first mindset
- Proficiency in basic computer applications and willingness to learn new software
- Reliable transportation and ability to work flexible hours including weekends
- Positive attitude and ability to thrive in a fast-paced environment
- Previous customer service experience is a plus but not required