Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and launch your career in Austin's thriving job market! At LocalHire Inc., we're committed to nurturing talent and providing growth opportunities for motivated individuals. Enjoy competitive compensation, comprehensive benefits, and a supportive environment where your skills can flourish. Perfect for recent graduates or career changers seeking local opportunities in Texas.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer concerns efficiently using our CRM system
- Document interactions accurately in our customer database
- Collaborate with team members to improve service quality
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Basic computer proficiency and typing skills (30+ WPM)
- Strong verbal communication and active listening abilities
- Customer service mindset with patience and problem-solving aptitude
- Ability to work flexible hours including weekends if needed
- Positive attitude and eagerness to learn new systems
- Valid Texas driver's license (for occasional off-site events)